terms of service

the service

infloo gives creators a valuation of their social accounts, a public booking page, and payment-protected bookings from brands (the brand pays upfront, infloo holds the payment, and it is released to the creator once the delivery is approved). valuations are estimates built from the stats your connected platforms report about your account. they're informational only — not financial advice, not a promise of earnings, and not a guarantee that anyone will book you.

your account

• you must be 18 or over to create an account.
• give us accurate information, and keep it accurate.
• only connect social accounts you own. connecting someone else's account is grounds for immediate suspension.
• one account per person.
• we may suspend or close accounts involved in fraud or misuse of the service.

if you connect YouTube, you also agree to the YouTube Terms of Service.

bookings and payments

• brands pay upfront when they book: the creator's listed price plus a 10% protection fee.
• the money is held by our payment provider, Stripe, and isn't released to the creator until the brand approves the delivered content.
• creators receive 100% of their listed price. the 10% fee is paid by the brand, on top.
• if a creator doesn't accept a booking in time, or doesn't deliver, the brand is refunded in full.
• if a brand and creator disagree about a delivery, infloo decides the outcome. we'll act reasonably, and our decision is final.

content

• creators are responsible for the content they deliver — that it's their own work, doesn't infringe anyone's rights, and matches the agreed brief.
• creators must follow advertising disclosure rules. in the UK that means CMA and ASA requirements: label paid content clearly (for example, #ad).
• brands are responsible for their brief and for having the rights to any materials they supply with it.

what's not allowed

• buying or faking followers or engagement.
• misrepresenting your stats — the numbers on your page must be yours, and real.
• using infloo for illegal products or services.
• taking a booking that was agreed through infloo off-platform to avoid the fees.
• attacking, scraping or otherwise abusing the service.

liability

• infloo is provided "as is". we work hard to keep it running and accurate, but we can't promise it will always be available or error-free.
• to the fullest extent the law allows, our total liability to you is limited to the fees you've paid to infloo.
• nothing in these terms limits liability that can't be limited by law.

governing law

these terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. if you use infloo as a consumer, you keep any rights that consumer law gives you.

changes

we may update these terms. when we do, we'll update the date at the top and give notice of material changes — by email or a notice on the site. carrying on using infloo after a change means you accept it; if you don't, stop using the service and close your account. anything else: help@getinfloo.com.